Support Suite
Set up support channels, manage the support inbox, and collaborate on customer threads.
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Support Suite overview
→Set up customer support in Userorbit
→Manage support threads and inbox views
→Start internal support discussions
→Reply to customers from the originating support channel
→Forward your support email to Userorbit
→Configure email support channels
→Configure Slack support channels
→Choose how Slack messages become support threads
→Configure Slack support notifications and digests
→Support Suite plan access
→Monitor workflow runs and troubleshoot automations
→Workflow triggers, conditions, waits, and actions reference
→Email customers about unread widget replies
→Configure automatic support replies and suggest help articles
→Create and publish a support workflow
→Configure support tiers and SLA targets
→Securely identify users in support chat
→Create support labels and saved inbox views
→Reply to a customer from a Slack support notification
→Create and manage support tasks
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