Feedback

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Once you've created feedback submissions, it's important to manage them effectively and follow best practices to maximize the value of user input. Let's walk through how to manage and track feedback!<h2>Manage Feedback Submissions</h2>After creating feedback items, you can effectively manage them:<img src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/d7959d98-ed2c-4f03-a968-91bd4705cf78/d23ace0b-7fce-4299-bcb7-bfebbb203a48/feedback-detail-page.png" width="100%" align="center" caption="" aspectratio="1.654178674351585"><ul><li>Track Status: Update feedback status as you work through them (In Review, Planned, In Progress, Completed)</li><li>View Comments: Click on any feedback submission to see all comments and discussions</li><li>Monitor Reactions: Track user reactions and engagement on specific feedback topics</li><li>Assign Ownership: Assign feedback items to team members for follow-up and resolution</li></ul><h2>Review Feedback Details</h2>Click on any feedback submission to access detailed information:<img src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/d7959d98-ed2c-4f03-a968-91bd4705cf78/14bc5ce3-aa13-4c3b-8da7-71923728a3c4/feedback-comment-page.png" width="100%" align="center" caption="" aspectratio="2.360082304526749"><ul><li>View All Comments: See the full conversation and discussion thread</li><li>Track Reactions: Monitor likes, votes, and other user engagement</li><li>Update Information: Edit the title, description, or other details as needed</li><li>Change Status: Move items through your workflow (In Review → Planned → In Progress → Completed)</li></ul><h2>Best Practices</h2><ol><li>Regular Review: Set up scheduled reviews of feedback submissions to stay on top of user input</li><li>Respond Promptly: Acknowledge feedback and provide updates on status changes</li><li>Categorize Effectively: Use tags and status updates to organize feedback by type and priority</li><li>Close the Loop: Follow up with users when their feedback is implemented or addressed</li></ol><h2>Wrapping Up</h2>Managing Feedback effectively on Userorbit helps you turn user input into actionable improvements. Remember, the best feedback management involves regular engagement with submissions and clear communication about progress and decisions.Need more help? <a target="_blank" rel="noopener noreferrer nofollow" class="prose-link" href="https://userorbit.com/contact">contact our support team</a> or click on the chat bubble below for personalized assistance.Happy managing!

How to manage Feedback and Best Practices on Userorbit?

Feedback submissions are essential for organizing user suggestions, bug reports, and feature requests from your users. With Userorbit's Feedback feature, you can easily create and manage feedback items to track and prioritize user input. Let's walk through how to create your first feedback submission!<h2>Getting Started</h2>First, head over to the Userorbit dashboard and navigate to the Feedback section. Click the "New Submission" button to begin creating a feedback item.<img src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/d7959d98-ed2c-4f03-a968-91bd4705cf78/6c429c18-3b31-4e6a-a73b-568032e564fc/adding-new-feedback.png" width="100%" align="center" caption="" aspectratio="8.613924050632912"><h2>Create Your Feedback Submission</h2><img src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/d7959d98-ed2c-4f03-a968-91bd4705cf78/5b5b1022-d2a5-4640-9aab-15c20f5e1149/feedback-creation-modal.png" width="100%" align="center" caption="" aspectratio="1.3603082851637764"><ol><li>Add Title and Description</li></ol>Give your feedback submission a clear, descriptive title that summarizes the issue, suggestion, or feature request. In the description area, provide detailed information about the feedback.<ol start="2"><li>Add Your Content</li></ol>Fill out the submission form:<ul><li>Submission Title: Give your feedback item a clear, descriptive title</li><li>Description: Add detailed text content explaining the feedback, feature request, or issue</li><li>Status: Set the current status (In Review, Planned, In Progress, Completed, etc.)</li><li>Priority: Assign priority level (Low, Medium, High) to help with organization</li><li>Tags: Add relevant tags to categorize and organize feedback items</li></ul><ol start="3"><li>Configure Settings</li></ol>Configure additional options for your feedback submission:<ul><li>Assignee: Assign the feedback item to a specific team member for follow-up</li><li>Create More: Toggle to continue creating multiple feedback items in sequence</li><li>Subscribe Creator: Enable notifications for the person who created the feedback</li></ul>You can also:<ul><li>Add multiple tags to categorize the feedback effectively</li><li>Set the appropriate status to track progress</li><li>Use priority levels to help with triage and planning</li></ul><h2>Test and Launch</h2>Review your feedback submission to ensure all details are accurate. Once you're satisfied with the title, description, and settings, click the "Create Submission" button to add it to your feedback board!<h2>Wrapping Up</h2>Creating Feedback submissions on Userorbit is straightforward and helps you organize user input effectively. Remember, the best feedback management involves regular review and action on user suggestions to improve your product.Need more help? <a target="_blank" rel="noopener noreferrer nofollow" class="prose-link" href="https://userorbit.com/contact">contact our support team </a>or click on the chat bubble below for personalized assistance.Happy collecting!

How to create a Feedback widget on Userorbit?

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Userorbit is a customer communication and engagement platform
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Set up feedback boards, collect feature requests, and manage customer suggestions with voting and prioritization.