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Userorbit is a customer communication and engagement platform
that makes product adoption easy.

Userorbit

Best Practices

Hussain

Once you've created feedback submissions, it's important to manage them effectively and follow best practices to maximize the value of user input. Let's walk through how to manage and track feedback!<h2>Manage Feedback Submissions</h2>After creating feedback items, you can effectively manage them:<img src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/d7959d98-ed2c-4f03-a968-91bd4705cf78/d23ace0b-7fce-4299-bcb7-bfebbb203a48/feedback-detail-page.png" width="100%" align="center" caption="" aspectratio="1.654178674351585"><ul><li>Track Status: Update feedback status as you work through them (In Review, Planned, In Progress, Completed)</li><li>View Comments: Click on any feedback submission to see all comments and discussions</li><li>Monitor Reactions: Track user reactions and engagement on specific feedback topics</li><li>Assign Ownership: Assign feedback items to team members for follow-up and resolution</li></ul><h2>Review Feedback Details</h2>Click on any feedback submission to access detailed information:<img src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/d7959d98-ed2c-4f03-a968-91bd4705cf78/14bc5ce3-aa13-4c3b-8da7-71923728a3c4/feedback-comment-page.png" width="100%" align="center" caption="" aspectratio="2.360082304526749"><ul><li>View All Comments: See the full conversation and discussion thread</li><li>Track Reactions: Monitor likes, votes, and other user engagement</li><li>Update Information: Edit the title, description, or other details as needed</li><li>Change Status: Move items through your workflow (In Review → Planned → In Progress → Completed)</li></ul><h2>Best Practices</h2><ol><li>Regular Review: Set up scheduled reviews of feedback submissions to stay on top of user input</li><li>Respond Promptly: Acknowledge feedback and provide updates on status changes</li><li>Categorize Effectively: Use tags and status updates to organize feedback by type and priority</li><li>Close the Loop: Follow up with users when their feedback is implemented or addressed</li></ol><h2>Wrapping Up</h2>Managing Feedback effectively on Userorbit helps you turn user input into actionable improvements. Remember, the best feedback management involves regular engagement with submissions and clear communication about progress and decisions.Need more help? <a target="_blank" rel="noopener noreferrer nofollow" class="prose-link" href="https://userorbit.com/contact">contact our support team</a> or click on the chat bubble below for personalized assistance.Happy managing!

How to manage Feedback and Best Practices on Userorbit?

Mukesh

Setup

Feedback submissions are essential for organizing user suggestions, bug reports, and feature requests from your users. With Userorbit's Feedback feature, you can easily create and manage feedback items to track and prioritize user input. Let's walk through how to create your first feedback submission!<h2>Getting Started</h2>First, head over to the Userorbit dashboard and navigate to the Feedback section. Click the "New Submission" button to begin creating a feedback item.<img src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/d7959d98-ed2c-4f03-a968-91bd4705cf78/6c429c18-3b31-4e6a-a73b-568032e564fc/adding-new-feedback.png" width="100%" align="center" caption="" aspectratio="8.613924050632912"><h2>Create Your Feedback Submission</h2><img src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/d7959d98-ed2c-4f03-a968-91bd4705cf78/5b5b1022-d2a5-4640-9aab-15c20f5e1149/feedback-creation-modal.png" width="100%" align="center" caption="" aspectratio="1.3603082851637764"><ol><li>Add Title and Description</li></ol>Give your feedback submission a clear, descriptive title that summarizes the issue, suggestion, or feature request. In the description area, provide detailed information about the feedback.<ol start="2"><li>Add Your Content</li></ol>Fill out the submission form:<ul><li>Submission Title: Give your feedback item a clear, descriptive title</li><li>Description: Add detailed text content explaining the feedback, feature request, or issue</li><li>Status: Set the current status (In Review, Planned, In Progress, Completed, etc.)</li><li>Priority: Assign priority level (Low, Medium, High) to help with organization</li><li>Tags: Add relevant tags to categorize and organize feedback items</li></ul><ol start="3"><li>Configure Settings</li></ol>Configure additional options for your feedback submission:<ul><li>Assignee: Assign the feedback item to a specific team member for follow-up</li><li>Create More: Toggle to continue creating multiple feedback items in sequence</li><li>Subscribe Creator: Enable notifications for the person who created the feedback</li></ul>You can also:<ul><li>Add multiple tags to categorize the feedback effectively</li><li>Set the appropriate status to track progress</li><li>Use priority levels to help with triage and planning</li></ul><h2>Test and Launch</h2>Review your feedback submission to ensure all details are accurate. Once you're satisfied with the title, description, and settings, click the "Create Submission" button to add it to your feedback board!<h2>Wrapping Up</h2>Creating Feedback submissions on Userorbit is straightforward and helps you organize user input effectively. Remember, the best feedback management involves regular review and action on user suggestions to improve your product.Need more help? <a target="_blank" rel="noopener noreferrer nofollow" class="prose-link" href="https://userorbit.com/contact">contact our support team </a>or click on the chat bubble below for personalized assistance.Happy collecting!

How to create a Feedback widget on Userorbit?

Feedback boards, configuration, and public portal

Set up feedback boards, collect feature requests, and manage customer suggestions with voting and prioritization.

Feedback

Plans, billing, teammates, and permissions

Account Management

Analysis

Analysis & Troubleshooting

Article lifecycle, formatting, revisions, and reactions

Articles

Tour settings, step config, URL targeting, and triggers

Configuration

Manage contacts, properties, import/export, and subscribers

Contacts

Create announcements, formatting, and scheduling

Creating

Checklist creation, item types, and best practices

Creating Checklists

Survey creation, question types, and appearance

Creating Surveys

Create tours, types, visual builder, and beacons

Creating Tours

Export data, user profiles, and reporting

Data & Export

Widget feed, email notifications, and changelog page

Distribution

FAQs

Tour, survey, checklist, announcement, and feedback analytics

Feature Analytics

Migrate from feedback and feature request tools

From Feedback Tools

Migrate from user onboarding and adoption tools

From Onboarding Tools

Migrate from other product management tools

From Other Tools

API authentication and reference overview

Getting Started

Webhooks, Segment, Zapier, Slack, and CRM integrations

Integrations

Managing

Managing Feedback

Managing Topics

Widget modules and JavaScript API reference

Modules & API

Content best practices, search, SEO, and appearance

Optimization

Learn about Userorbit's customer engagement platform, core features, pricing plans, and how it helps product teams drive adoption.

Overview

Platform Overview

Privacy & Compliance

Quick Start

Security

Help center setup, collections, and custom domain

Roadmap creation, stages, and public access

Widget overview, configuration, and appearance

Setup & Configuration

Segmentation, URL targeting, events, and custom properties

Targeting

Survey triggers, targeting, and display frequency

Targeting & Delivery

Targeting & Display

Troubleshooting

User Identification

Framework-specific SDK installation guides

Web Installation

Step-by-step guides for migrating from other tools to Userorbit

Migration Guides

Install the Userorbit SDK in your web application. Guides for JavaScript, React, Next.js, Vue, Angular, and Google Tag Manager.

Installation & SDK

Configure and customize the Userorbit in-app widget. Control modules, appearance, positioning, and programmatic interactions.

Widget

Create interactive product tours and onboarding flows. Step-by-step guides for building walkthroughs, tooltips, and feature announcements.

Product Tours

Create in-app surveys, NPS questionnaires, and feedback forms to gather user insights and measure satisfaction.

Surveys

Build onboarding checklists and task lists to guide users through key actions and improve activation rates.

Checklists

Create and manage product announcements, changelog entries, and release notes to keep users informed of updates.

Announcements

Build and share public roadmaps to communicate your product direction and keep customers aligned with your vision.

Roadmap

Set up and manage your knowledge base. Create articles, organize collections, customize branding, and optimize for search.

Help Center

Manage contacts, segments, and targeting rules

Contacts & Targeting

Analytics

Complete API reference and integration guides. Learn to track events, identify users, and integrate Userorbit with your product.



API & Integrations

Set up custom domains for your help center, feedback portal, and roadmap. DNS configuration and SSL certificate guides.

Custom Domains

Security practices, data hosting, GDPR compliance, and data management at Userorbit.